Navigating De Montfort University Student Support Services
Your ultimate roadmap to mental health support, counselling, and wellbeing resources at DMU.
Updated 3 min readDe Montfort University
Your Guide to Student Wellbeing at DMU
Starting university is an exhilarating chapter in your life, but it can also bring unexpected challenges. Whether you are adjusting to living away from home in Leicester, managing a heavy academic workload, or dealing with personal issues, knowing where to turn is half the battle. At De Montfort University, student wellbeing is a top priority, and a vast network of resources is built right into your tuition fees.
In this comprehensive guide, we will break down the essential De Montfort University student support services available to undergraduate and postgraduate students. From professional mental health support to practical guidance on disabilities and international student adjustments, here is everything you need to know to thrive during your studies.
The Hub of Help: Student Gateway
Your primary point of contact for nearly every non-academic query at DMU is the Student Gateway, located centrally on campus. Think of the Gateway team as your campus navigators. They can direct you to financial advice, accommodation support, careers guidance, and specialized wellbeing appointments. "I went to the Student Gateway during my first semester when I was struggling with my housing contract and feeling totally overwhelmed. They sorted it out within two days and connected me with the mental health team." - Chloe, BA Graphic Design
Counselling Services and Mental Health Support
University life can sometimes test your mental resilience. DMU provides robust counselling services and mental health support designed to help you navigate periods of stress, anxiety, depression, or personal crisis.
What to Expect from DMU Counselling
The university offers confidential, professional counselling sessions free of charge to all enrolled students. These sessions can be held face-to-face, over the phone, or via online video calls to fit your schedule. Whether you need a short-term intervention to get through an acute crisis or guidance on long-term coping mechanisms, the licensed practitioners are there to listen without judgment.
Steps to Access Mental Health Support
- Complete the online wellbeing registration form via the MyDMU student portal.
- Attend an initial triage assessment with a practitioner to discuss your specific needs.
- Receive a tailored support plan, which may include one-to-one counselling, cognitive behavioral therapy (CBT) workshops, or external NHS referrals.
- Access 24/7 digital mental health platforms like Togetherall, provided free to DMU students.
Disability Services and Inclusive Learning
If you have a physical disability, specific learning difference (such as dyslexia or ADHD), mental health condition, or long-term medical issue, the dedicated disability services team ensures that your academic journey is accessible and equitable.
The team assists you in applying for the Disabled Students' Allowance (DSA), arranging assistive technology, and creating a Learning Support Plan (LSP) that communicates necessary adjustments to your lecturers. These adjustments can include extra time in exams, alternative assessment formats, or priority access to lecture capture materials.
International Student Advisor Support
Moving to Leicester from another country is a massive milestone, but adapting to a new culture, language, and academic system can bring unique hurdles. The specialist international student advisor team at DMU provides expert guidance on a wide array of topics.
From visa extensions and immigration queries to work regulations during and after your studies, these advisors ensure you remain compliant with UK student visa rules while making the most of your time abroad. They also run welcome events and social mixers to help international students build a community from day one.
Overview of Support Services at DMU
| Service Category | Primary Offering | How to Access |
|---|---|---|
| Student Gateway | General enquiries, housing, finance, and general guidance | In-person drop-in or via MyDMU portal |
| Counselling Services | Free confidential talk therapy and emotional support | Online registration form on student portal |
| Disability Services | DSA applications, LSPs, and accessibility accommodations | Email or booking appointment via Gateway |
| International Support | Visa advice, immigration compliance, and cultural adjustment | Specialist drop-in sessions & email appointments |
Peer Support and Student Unions
Sometimes, the best support comes from fellow students who have walked in your shoes. De Montfort Students' Union (DSU) runs numerous peer-led societies, mental health campaigns, and social clubs. Engaging with student communities is a fantastic way to combat isolation and build a robust support network outside the formal university structures.
Remember, asking for help is a sign of strength, not weakness. Utilizing De Montfort University student support services early on ensures you stay on track academically while protecting your overall wellbeing.